Privacy Policy

1. Who We Are

Cloudpire IT Services ("Cloudpire," "we," "our," or "us") is a cloud consulting firm registered in the United States. We provide cloud assessment, migration, security, compliance, and managed services to businesses.

Our primary website is cloudpire.co. This Privacy Policy covers information collected through this website and any communications you initiate through it.

2. Information We Collect

We collect only the information necessary to respond to your enquiries and provide our services. We do not purchase data, run advertising campaigns, or build user profiles.

Information you provide directly

• Contact form submissions — your name, work email address, company name, and message. This information is transmitted via your own email client directly to our inbox. It is not stored in a database by Cloudpire.
• Academy early-access registrations — your name, email address, company (optional), and domain of interest. Transmitted via your email client in the same way.
• Newsletter sign-ups — your email address. Currently managed manually. When we integrate a newsletter platform, this policy will be updated.
• Email correspondence — any information you include when emailing us directly at hello@cloudpire.co.

Information collected automatically

• Server and access logs — IP addresses, browser type, operating system, referring URL, and pages visited. These are processed by Cloudflare (our hosting provider) as described in Section 5.
• Theme preference — your dark/light mode choice is saved in your browser's localStorage. This is local to your device and never transmitted to us.

We do not use analytics platforms, advertising networks, tracking pixels, session recording software, or behavioural profiling tools.

3. How We Use Your Information

We use the information we collect exclusively for the following purposes:

• Responding to your enquiries and requests for information
• Scheduling and conducting discovery calls
• Providing the consulting services you engage us for
• Sending you content you have specifically requested (insights, early-access updates)
• Complying with legal obligations
• Protecting the security and integrity of our website and business

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing

For visitors from the United States, we process information based on your consent (when you submit a form) and our legitimate business interest in responding to enquiries.

For visitors from the European Union or United Kingdom, we rely on the following lawful bases under the GDPR:

• Consent — when you complete and submit a form on our website
• Legitimate interests — responding to business enquiries, maintaining website security, and improving our services where these do not override your rights
• Contract — processing necessary to fulfil a consulting engagement you have entered into with us

5. Third Parties Who Process Data on Our Behalf

We use a small number of third-party services to operate this website. Each acts as a data processor under appropriate agreements:

We do not share personal information with any other third parties unless required by law.

6. Data Retention

We retain personal information only as long as necessary:

• Contact form enquiries — retained in our email inbox for as long as the business relationship is active or as required for tax and legal record-keeping (typically 7 years under US law)
• Client engagement records — retained for 7 years after the end of the engagement in accordance with US business record-keeping requirements
• Server logs — retained by Cloudflare according to their data retention policies (typically 30 days for traffic logs)
• Theme preference (localStorage) — stored on your device indefinitely until you clear your browser data

You may request deletion of your personal information at any time by contacting us at hello@cloudpire.co. We will comply with all applicable deletion obligations.

7. International Data Transfers

Cloudpire IT Services is based in the United States. If you are visiting from the European Union, United Kingdom, or other regions with laws governing data collection and use, please note that your information will be transferred to and processed in the United States.

The United States does not have the same data protection laws as the EU/UK. However, we commit to protecting your information in accordance with this Privacy Policy and applicable US law, and we implement appropriate safeguards for international data transfers.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

All visitors

• Right to know what personal information we hold about you
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to opt out of any marketing communications

California residents (CCPA / CPRA)

• Right to know the categories and specific pieces of personal information collected
• Right to delete personal information
• Right to opt out of the sale or sharing of personal information — we do not sell or share personal information
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information

EU/UK residents (GDPR / UK GDPR)

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at hello@cloudpire.co. We will respond within 30 days (or within any shorter period required by applicable law).

9. Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• HTTPS encryption for all data transmitted to and from our website
• HTTP Strict Transport Security (HSTS) to prevent protocol downgrade attacks
• Content Security Policy (CSP) to mitigate injection attacks
• Cloudflare DDoS protection and Web Application Firewall
• Restricted access to email systems containing enquiry data

No method of transmission over the internet is 100% secure. While we use commercially reasonable means to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are intended for business use and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at hello@cloudpire.co.

11. Links to Other Websites

Our website contains links to third-party websites (LinkedIn, WhatsApp, and others). This Privacy Policy applies only to cloudpire.co. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised.

For material changes, we will make reasonable efforts to notify affected individuals. Continued use of our website after changes constitutes acceptance of the updated policy.